Apeman Trawo A100 4K Action Camera

Q: Why does my camera crash during use?
A: Occasionally you may find your camera freezing, crashing, colour loss and other anomalies, which is largely due to the environment or practices that the camera is being used in. When it occurs, please first examine whether your card is qualified. Normal operation can be resumed by simply removing the battery, re-installing and turning on the camera.

Q: Cannot operate or turn on the camera normally?
A: Check the battery whether it’s fully charged or replace the battery and then boot up the operation.

Q: Action camera feels hot during normal use?
A: As the action camera is a fully sealed digital device, it’s bound to cause a certain amount of heat when use. Our action camera is expected to withstand the temperature from -10 degrees Celsius to 45 degrees Celsius.

Q: Sound quality is poor or there is no sound on playback?
A: Check whether you put your camera in a waterproof case. The waterproof case is designed to prevent water ingress with an airtight seal around the camera, therefore, it will reduce the sound that can be picked up by the microphone. Then check whether you turn on the microphone, which can be switched off in the settings or by pressing the Down Button.

Q: Video playback is not smooth, video quality is poor (blurred, bad and blue stripes)?
A: For stable recording of 4K videos, we suggest a UHS Speed Class 3 (U3) or above memory card with a capacity between 32GB-128GB. Please format the SD card before the first use. If the problem persists, it may be necessary to format the card on the computer.

Q: How far does Wi-Fi work when hooked up to a phone?
A: The Wi-Fi range can go up to 16ft/5m.

Q: The screen prompts "Please insert SD card", but you have already inserted the SD card?
A: You need to check whether the SD card is formatted on the camera. If the problem persists, the file system on the SD may have become corrupted, please change the SD card with a new SD card with capacity 32GB-128GB.

Q: Battery life?
A: The time of the battery depends on what resolution and other functions you set. If you turn off the Wi-Fi and turn on the screensaver while recording, a fully charged battery can last for 120 minutes at 1080P and 90 minutes at 4K.

Q: The recorded files have not been saved?
A: You need to make sure the camera is recording, and the SD card is correctly formatted before the first use. Or you need to replace SD card with another qualified one.